FAQ

Shipping: Currently we have a 2 to 3 week processing time. We ship USPS First Class mostly, which takes 2-7 business days. Our new site offers emailed shipping notices. As soon as your order has shipped you will receive an email with a tracking number, and a "view your order" button, which directs you to our website to show you the location of your package.

Custom orders: We generally do not do custom orders.

Personalization is included in the pricing of the item, and there is a spot on each item to enter your Child's name.

How do I choose a bag from a collection? On each collection there are drop down menu's to select the bag you would like to purchase.

Sales/coupons: We generally post those on Instagram. @shadeskids

Wholesale: We do not sell wholesale as our items are personalized. You can host a trunk show in your store, as many of our boutique owning moms do.

Becoming a Rep? Check our "Become a Rep" page for more information.

Returns: We do not offer returns for personalized items. If an item is defective or wrong, please fill out this form within 20 days of receiving your order.